| Audience | Drivers |
| Applies To | Smart Dashcam |
Symptoms: Dashcam not powering up
Smart Dashcam LED light is not on and the Dashcam is not powering up.
Cause
- Rust or Corrosion
- The Dashcam and Vehicle Gateway are not connected properly
- Indirect Connection
- Other/Unknown
Solution
Checklist
- Unplug the Smart Dashcam from the Vehicle Gateway port and plug it into a different USB port with an active power source. If it remains off, it means the Dashcam is probably defective.
- If the Smart Dashcam is powering up, that means there is an issue with the Vehicle Gateway's USB port.
- Inspect the USB port in the Vehicle Gateway for any damage/corrosion or try charging your mobile device from the same port to confirm.
- Make sure that no other device (like a USB hub) is plugged between the Vehicle Gateway and Smart Dashcam. The Dashcam is supposed to be directly connected to the Vehicle Gateway.
- Try swapping the Dashcam with another working Dashcam to check if the other test unit powered up/worked properly.
- Try to connect the reported dashcam in another Cellular Vehicle Gateway (that already has a working Dashcam connected to it).
- If the Smart Dashcam still doesn’t power up after going through the aforementioned checks, please follow the instructions below to troubleshoot the issue:
Troubleshooting Steps
| Note : (Normal lights: left = green, right = red (Motive App isn't connected and engine status isn't being detected) / flashing red (Motive App isn't connected and engine is being detected as turned on) / green (Motive app is connected) |
- Turn on the vehicle's engine and check if the Vehicle Gateway lights are turning on.
- Turn off the vehicle's engine and unplug the Dashcam.
- Unplug the Vehicle Gateway from the vehicle diagnostic port and wait for 5+ mins.
- Make sure that the cable connectors and the vehicle's diagnostic port are clean and the connector pins are also looking fine.
- After 5 min, plug the Vehicle Gateway to the vehicle diagnostics port and make sure the connections are firm/secure.
- Now turn on the vehicle engine and wait for the GPS light (left-hand side) to turn solid green.
- Plug in the Dashcam cable back into the vehicle gateway and check for status of LED light on the Dashcam.
| Note: The left LED light is for GPS If the positioning of the Vehicle Gateway is such that you can see the Motive logo on the top. |
Testing Dashcam / View Images (Driver App)
-
Log into the Driver App and click on Logs.
- Tap on Current Vehicle.
Note: Learn how to connect your mobile device to your Vehicle Gateway.
- Under the Current Vehicle section tap on Manage Dashcam.
| Note: If the camera is detected, it shows ‘Detected’ in green and gives you an option to take a test image. |
- On the Manage Dashcam screen, tap on View Images to see if your dashcam is working.
| Note: If the camera is detected, it will show ‘connected’ and will give you an option to take a test image. |
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- Look for the status of the LED on the dashcam (ON / OFF).
The Smart Dashcam has an LED indicator on it, which shows the current status of the dashcam:
- Dashcam light solid red: the camera is powered up and recording.
- Dashcam light flashing red: the camera is updating its firmware.
- Dashcam light solid white: the camera is malfunctioning.
- Dashcam light flashing white: the camera is overheating.
Still not working? Contact us.
