Getting Started with Motive AI Dashcam

Welcome to Motive! We are happy to have you on board. At Motive, we have multiple resources available to help you get started and make the most of your investment. Please open the links listed below to read our onboarding documentation and set up your AI Dashcam for success.

Step 1: Adjusting and Installing AI Dashcam

1. How to adjust AI Dashcam Mount

The AI Dashcam has an adjustable mount that makes finding the perfect angle for your camera easy. Loosen the main thumb screw with your finger or with the included Allen key

The mount’s position can now be freely adjusted to achieve the best viewing angle for your dashcam.

Once you have a clear view of the road (and of the driver for the dual-facing model), tighten the main thumbscrew once more so that the camera won’t move while the vehicle is in motion.

2. How to install AI Dashcam

Installation Requirements

AI Dashcam
Allen Key Wrench
Alcohol Swabs
Zip Ties
Cable Clips
Extra Adhesive Sticker
AI Dashcam
Motive Driver App
Motive Fleet Dashboard
Vehicle Gateway - Model LBB 3.55 or newer

1. Connecting your AI Dashcam

Note: Turn your vehicle's Engine ON before installing and mounting the AI Dashcam.

Clean the USB side of the Vehicle Gateway with the provided alcohol swab.
Pull the sticker covering the adhesive on the end of the USB cable.

2. Selecting a mounting location

We recommend mounting on the top center of the windshield so it doesn’t obscure the driver’s view of the road.
Before installing, peel off the protective stickers from the dashcam.

3. Adjusting the AI Dashcam Mount

Loosen the main screw of the mount with your finger or use the included Allen key.
Note: Don't remove the adhesive sticker on the mount at this stage.
Hold the dashcam against the selected location with the cable running from the top.

4. Mount the AI Dashcam

Peel the adhesive sticker off the mount on the road-facing side of the dashcam.
Note: The road-facing side does not contain the Quick Capture button.
Apply pressure for 15 seconds so that the dashcam is firmly attached to the windshield.

Step 2: Testing AI Dashcam

1. How to test the AI Dashcam

Log into the Driver App and click on Logs.
Tap on the Current Vehicle section.
Tap Manage Dashcam. If the camera is detected, it will show ‘connected' and will give you an option to take a test image.
Tap the View Images button to ensure the camera has a clear view of the driver and road.

You will be taken to a new screen where you can view your images. If the Dashcam is dual-facing then you will see both images together.

2. How to get a test image from AI Dashcam

Switch your engine ON.
Check whether the Blue LED light on the camera is lit. If the Blue LED does not turn on within 3 minutes of the engine on, disconnect and reconnect the camera from the Vehicle Gateway while the engine remains ON. The LED will turn on in another 3 minutes.
Wait for 2 minutes after the LED light on the camera turns ON.
Open the Driver App and attempt to take a test image again.
If you still fail to take an image, unplug DC first while the engine is still ON.
Connect to the Driver App and wait until the status of the Dashcam changes to Disconnected.
Turn off the engine after 1 min and disconnect the Vehicle Gateway as well. Wait for 5 mins.
Plug back the Vehicle Gateway and wait for it to power up. Make sure the GPS(left) light is solid GREEN. Turn the engine ON, wait 1-2 mins, and connect the DC.
Connect to the Driver App and wait until the status of the Dashcam changes to Connected. Now try to take the test image again.
If the install image check fails with the LED ON, the camera is busy transferring a video. Try again in a few minutes.
If the next try fails, reach out to Support.

3. What's the Quick Capture button on the AI Dashcam

The Quick Capture button allows the driver to quickly capture the event or footage they find worth sharing with the Fleet Admins.
The Quick Capture button is located in the center of the AI Dashcam just above the LED light bar. The button is available on the road-facing (DC- 53) and dual-facing (DC-54) models of the AI Dashcam. The button has a triangle and oval symbol on it.
Pressing the Quick Capture button uploads 30 seconds of video before and after the button press for fleet/safety managers to review.
After the button is pressed, the driver will receive both audio and visual alerts indicating that their Quick Capture video is being uploaded:
1. Audible alert: “Uploading Quick Capture”
2. Visual LED alert.
There are two different ways admins can be notified of Quick Capture events:

1. Fleet Dashboard

Log into Fleet Dashboard and click on Safety.
Click on Events.
Filter the events for Driver Capture from All Events.

What_s_the_Quick_Capture_Button_on_the_AI_Dashcam-02.png

2. Email Alerts

Admins also receive email notifications if they have activated email alerts for Quick Capture events.

Step 3: Using the AI Dashcam

1. How to watch AI Dashcam recorded videos on Fleet Dashboard

Note: The Motive AI Dashcam’s local storage is configurable. With default settings, the local storage is overwritten every 100 hours of engine run-time on DC-54 (Dual-Facing) and 90 hours on DC-53 (Road-Facing). For more information, see What is Dashcam Configurable Storage.

1. Viewing Dashcam Recorded Videos directly from the Vehicles tab

Log into Fleet Dashboard and the Fleet View page displays.
Navigate to the Vehicles tab.
Select any vehicle with a Motive AI Dashcam for which you would like to recall video footage.
Click on Request Video. This opens a new dialog box.
Select the date/time and click on Request Video.
Note: Currently, all video requests are limited to a maximum of 3 minutes in length. Also, the green timeline represents available footage on the Dashcam. Video outside the green timeline cannot be requested as the Dashcam is off in those instances.

A prompt appears confirming that your video request is sent to your registered email address.
Click on the link to the requested video in the email.

2. What is AI Dashcam and AI Omnicam Configurable Storage

The Configurable Storage feature helps you configure the AI Dashcam's and AI Omnicam’s storage capacity to four different modes. It’s dependent on the device model you use and the mode you select.

3. How to use lens cover for the AI Dashcam

For moments that require a bit more privacy—like sleeping in your vehicle—drivers can use the AI Dashcam Lens Cover accessory. The cover easily slips over the dashcam to conceal both the road-facing and dual-facing lenses (works with both DC-53 and DC-54 models). It is bright orange to clearly indicate that video recording is not being captured in areas where it is prohibited.

To use lens cover:

1. Covering the AI Dashcam

Slide the lens cover from the left side of the camera. The arrow sign indicates the direction.
Once the lens cover is centered, it will cover the driver-facing camera (DC 54 - dual facing model).

2. Covering the Road Facing Dashcam

Adjust the flap upwards (for covering the road-facing lens) or downwards (for keeping the road-facing lens open).

Step 4: AI Dashcam Alerts

1. What are AI Dashcam In-Cab Alerts

When unsafe behavior is detected, the AI Dashcam automatically notifies Drivers through a combination of visual and audio feedback. To enable in-cab alerts below, you will need to visit your Motive Fleet Dashboard.

The following in-cab alerts are available for activation via the Fleet Dashboard:

2. How to enable AI Dashcam In-Cab Alerts

Log in to the Fleet Dashboard and click the Admin icon at the bottom left corner.
Click Safety from the left-hand menu to access your company details.
Scroll down to Dashcam and click on Edit.
In the Dashcam section, click the In-Cab Alerts dropdown and select On to enable the alerts.
Click the checkboxes for the options you want to activate.
Set the speeding limit in the Alert driver is speed is over box. Drivers get a voice prompt warning them every time they exceed the defined speeding limit.
Set the Speeding above posted speed limit along with the duration.
Click Save at the top right corner to save the settings.

Step 5: Troubleshooting AI Dashcam

1. How do I repair AI Dashcam

Turn on the vehicle engine and keep it running for about 5 minutes.
Unplug the AI Dashcam and keep it unplugged for about 5 minutes.
Keep the engine running during this time ( You may drive if needed ).
Now, plug in the AI Dashcam back into the Vehicle Gateway USB port.

Note: This triggers an AI Dashcam connection by the Vehicle Gateway device.

2. What do the AI Dashcam LEDs mean

The AI Dashcam lights/LEDs indicate different statuses and visual alerts for unsafe behaviors. Click on the relevant link below to learn more details and resolve the issues:

1. Solid White in the Middle

Dashcam is on plugin power and hasn't booted up yet.

2. Progress White

Camera is booting up.

3. Blinking White

Camera firmware is being updated.

4. Single White Blink

Camera Reset button is long pressed for 10-15 secs.

5. Solid Blue

The camera is activated and recording.

6. Exhaling Blue (exhaling from middle to left and right)

Quick/Driver Capture button is pressed.

7. Blinking Blue

The Live Stream has started.

9. Blinking Yellow

Driver is not connected to Vehicle Gateway (Unidentified Driver).

10. Blinking Red

Harsh or any Unsafe behavior detected.

11. Blinking Purple

Device must be facing some issues i.e. disconnected, heated up etc.

12. Solid Green

It indicates Driver Privacy Mode being active after engine goes idle/off. Driver facing camera stops recording.

34. Flashing Yellow

An unidentified trip is detected in the Driver App.

14. Flashing Red

The driver has triggered an unsafe behavior event of the following type(s):

Telematics event: Hard Acceleration, Hard Brake, or Hard Cornering
Speeding event: Exceeding company speed policy or exceeding duration & speed above the posted speed limit
AI event - driver violated one of the following AI-detected unsafe behaviors:
1. Close Following
2. Stop Sign Violation
3. Unsafe Lane Change
4. Cell Phone Usage
5. Distraction
6. Seat Belt Violation

15. Blinking Purple/Violet

Dashcam not connected to Vehicle Gateway via cable
Dashcam disconnected

3. AI Dashcam not powering up

Symptoms: AI Dashcam not powering up

The LED bar on the camera is not illuminated
The Dashcam is not turning on / powering up

Cause

Here is a complete list of causes resulting in AI Dashcam not powering up:

Vehicle Gateway connected to the AI Dashcam is powered off
Damage to Dashcam’s cables
The Vehicle Gateway's USB port damaged
Dashcam and Vehicle Gateway are not connected properly
Dashcam requires updating
Dashcam and Vehicle Gateway compatibility issue
Dashcam needs troubleshooting

Solution

There are multiple potential solutions to this issue. We recommend working through the following until you find the one that solves your particular issue.

1. Turn on Vehicle Gateway

If the Vehicle Gateway connected to the AI Dashcam is off, turn it on.
Verify this by checking the LEDs on the Vehicle Gateway.

2. Dashcam's cable damage

Detach the AI Dashcam from the windshield mount and unplug it from the Vehicle Gateway.
Inspect the Dashcam and its cable for any damage or rust/corrosion in the cable.
In case of damage, you will have to replace it with a new AI Dashcam.

3. Vehicle Gateway's USB port Damage

Disconnect the AI Dashcam from the Vehicle Gateway.
Connect the AI Dashcam to a different power source (cigarette lighter or radio).
If the AI Dashcam powers ON, it means the Vehicle Gateway requires replacement.

4. Dashcam and Vehicle Gateway Connection issues

Make sure that no other device (like a USB hub) is plugged between the Vehicle Gateway and the Dashcam.
Remove any USB hub plugged in and ensure the Dashcam is directly connected to the Vehicle Gateway.

4. Update Required

Press the pinhole reset button for at least 10-15 sec on the side of the AI Dashcam next to the logo to reset the device to the original factory settings.
The AI Dashcam should power up and go through the software update process to get to the latest version.

5. Troubleshooting Steps

Note: (Normal lights: left =green, right =red(Motive app isn't connected and engine status isn't being detected) / flashing red (Motive app isn't connected and engine is being detected as turned on) / green (Motive app is connected)

Turn on the vehicle's engine and check if the Vehicle Gateway lights are turning on.
Turn off the vehicle's engine and unplug the Dashcam.
Unplug Vehicle Gateway from the vehicle diagnostic port and wait for 5+mins.
Make sure that the cable connectors and the vehicle's diagnostic port are clean and the connector pins are also looking fine.
After 5 min, plug the Vehicle Gateway to the vehicle diagnostics port and make sure the connections are firm/secure.
Now turn on the vehicle engine and wait for the GPS light (left-hand side) to turn solid green.
Plug in the Dashcam cable back into the Vehicle Gateway and check for status of LED light on the Dashcam.

Note: The left LED light is for GPS if the positioning of the Vehicle Gateway is such that you can see the Motive logo on the top.

If the Dashcam is still not powering up, kindly check the details below for a device swap test.

6. Dashcam and Vehicle Gateway Compatibility

Note: Sometimes, when your Dashcam is faulty or you're using an old Vehicle Gateway, your AI Dashcam might not power up. The issue could be with either of them or both; to resolve the issue, you need to check where it is.

To check if your Dashcam is faulty or not, swap your Dashcam with another working Dashcam and check if the other test unit powers up/works properly. If the new Dashcam works, it means your previous Dashcam was faulty.
To check your Vehicle Gateway, connect the reported Dashcam with another Cellular Vehicle Gateway (that already has a working Dashcam connected to it). If the Dashcam works with the new Vehicle Gateway, the issue could be with the old Vehicle Gateway.
Replace your Dashcam with the working Dashcam or get a newer Vehicle Gateway, depending on the issue you discovered in your case, and your AI Dashcam will power up.

Note: Only lbb_3.55ca and lbb_3.6ca Vehicle Gateway models are compatible with the AI Dashcam.

Congratulations! You're all set to use Motive's AI Dashcam. To get more information, click the links in the Related Content section or explore our Help Center.